BLACKROCK AUTO DETAIL

FAQ

24 questions,
answered flatly.

Including the awkward ones. If your question isn't here, call and ask — we'd rather answer it now than have you find out something inconvenient on the day.

How it works on the day

Access, weather, timing, and what we need from you.

What is mobile auto detailing?

Mobile auto detailing means we bring the detailing experience directly to you. Our fully equipped mobile detailing van carries everything we need to professionally detail your vehicle on-site, whether you're at home, at work, or somewhere convenient.

Do I need to provide water or electricity?

No. Our mobile detailing van is equipped with its own water and power, so you don't need to provide anything. If you're comfortable allowing us to use an available power outlet, we'd be happy to do so — it helps reduce fuel consumption and makes the service a little more environmentally friendly.

Where do you provide mobile detailing?

We come directly to your location. We can detail your vehicle at your home, office, workplace, or another suitable location within our service area.

How long does a detail take?

The time depends on the service selected and the condition of your vehicle. As a general estimate: Exterior Detail 1.5–2.5 hours, Interior Detail 2–4 hours, Full Detail 3–5 hours. Heavily soiled vehicles or vehicles requiring additional services may take longer.

What types of vehicles do you detail?

We detail a wide range of vehicles, including cars, sedans, SUVs, trucks, vans, and minibuses. Larger vehicles and vehicles with excessive dirt or buildup may require additional time and may be subject to an additional charge.

Can you detail a very dirty vehicle?

Yes. We regularly work on heavily soiled vehicles. However, vehicles requiring extensive cleaning may need additional time and an upgraded service to achieve the best possible result. If your vehicle is heavily soiled, we'll let you know before beginning the service.

How often should I get my vehicle detailed?

It depends on your vehicle, driving habits, and personal preference. On average, many vehicles benefit from professional detailing every 2–6 months.

Do I need to be home during the appointment?

Not at all. You don't need to be present while we detail your vehicle. Whether you're working, running errands, or simply busy with your day, you can leave your vehicle with us and come back to a freshly detailed car — saving you valuable time.

What happens if it rains?

Light rain generally won't prevent us from completing your detail. If weather conditions become too heavy for us to work safely and effectively outdoors, we'll reschedule your appointment with priority within the next few days. If your vehicle is parked indoors, we can perform the detail regardless of weather conditions.

Money

What it costs, what's extra, and when you pay.

How much does detailing cost?

Our pricing depends on the vehicle size and service selected. View our pricing page for our current packages and pricing.

Do you charge a travel fee?

No. Anywhere we serve, the price you see is the price you pay — there is no travel fee, no fuel surcharge, and nothing added at the door. Several detailers in Metro Vancouver charge between $25 and $50 for this and mostly don't mention it until you're on the phone.

Do you remove pet hair?

Yes. Pet hair removal is available as an add-on service with our Interior and Full Detail packages. It's $30 for a normal amount and $55 where a shedding animal rides in the car every day. If you're not sure which applies, pick the heavier one and we'll charge the lower price if it turns out to be the lighter job.

Do you shampoo carpets and seats?

Yes. Seat and carpet shampooing is one of our most popular services. It's ideal for removing embedded dirt, spills, stains, and buildup that regular vacuuming can't take care of. Seats are $80, carpets are $100, and both together are $150.

Do you clean engine bays?

Yes. Our engine bay service includes degreasing and thorough cleaning of the engine compartment. We take care to safely protect sensitive electronics, air intakes, and other components during the process.

What payment methods do you accept?

We currently accept cash, e-Transfer, and card tap for convenient payment.

Do you offer multi-vehicle discounts?

Yes. If you have multiple vehicles you'd like detailed, send us a message with the number and type of vehicles, and we'll be happy to provide you with a personalized quote.

Local

City-specific questions.

Can you remove stains from my interior?

Yes. We can remove most common interior stains using professional cleaning methods. However, some stains may not be completely removable if they've been left untreated for an extended period or have permanently affected the material.

Do you clean leather seats?

Yes. We use professional, industry-standard interior cleaning products that are safe for a variety of vehicle surfaces, including leather, vinyl, plastic, and other interior materials.

Is the trunk included in the detail?

Yes. Trunk cleaning is included with our Interior Detail and Full Detail packages. We'll vacuum and clean the trunk along with the rest of the vehicle's interior.

Do you clean the wheels and tires?

Absolutely. We thoroughly clean your tires, wheel faces, and inside the wheel barrels to remove brake dust, road grime, and buildup.

Do you wax or protect the paint?

Yes. We apply a temporary ceramic sealant that adds gloss and helps protect your vehicle's paint for approximately one month, depending on weather, washing habits, and overall vehicle use.

Do you remove scratches from paint?

Our Paint Correction service is coming soon and will be designed to address paint imperfections such as scratches, swirl marks, and other defects. Stay tuned for more information.

What is your cancellation or rescheduling policy?

We require a minimum of 3 days' notice for cancellations or rescheduling. This allows us to offer your appointment time to another customer.

How do I book an appointment?

Simply click the Book Now button and fill out our booking form with your vehicle and service details. Once submitted, we'll review your request and typically respond within 15 minutes or less.

Now booking — this week

Find out what your car
actually costs.

Exact price for your vehicle in under a minute, travel included. From $99 for a sedan.

The 48-hour re-do. If anything we cleaned isn't right, tell us within 48 hours and we come back and fix it. No charge, no argument.

We reply in under 15 minutes, 8am–8pm.