Terms of service

Bookings and quotes

Prices quoted through the instant price tool are held for 14 days and are accurate for the vehicle size, service, condition, and location you selected. If the vehicle's actual condition is materially worse than what you selected, we'll tell you before starting and give you the choice to proceed at the corrected price, downgrade the service, or cancel with no charge.

Access and site requirements

You're responsible for providing a legal, accessible parking spot with roughly a metre of clearance around the vehicle for the duration of the appointment. We supply our own water and power. If we arrive and the vehicle isn't accessible, a $40 call-out fee applies.

For work in a strata or commercial parkade, you're responsible for arranging building permission. We're happy to provide insurance details to building management on request.

Cancellation

Free cancellation or reschedule up to 24 hours before your appointment. Inside 24 hours a $40 fee applies. Reschedules that we initiate — including for weather — are always free and you keep slot priority.

Weather

Interior services run in any weather. Exterior services may be rescheduled at our discretion if conditions would compromise the result. We'll always contact you the day before rather than on the day where we can.

The 48-hour re-do

If any area we serviced isn't right, contact us within 48 hours of completion and we'll return and correct it at no charge. This covers work we performed; it doesn't cover new dirt, new damage, or areas excluded from the service you booked — which is why every service page lists what isn't included.

Limits

We carry commercial liability insurance and will make good any damage we cause. We can't be responsible for pre-existing damage, defects revealed by cleaning (failing clear coat, previously repaired panels, worn trim), or aftermarket parts and wraps that react badly to standard products. Where we spot something like that, we'll photograph it and tell you before continuing.

Paint correction permanently removes clear coat. We measure depth before starting and will decline work we don't consider safe on a given panel.

Payment

Payment is due on completion by card, tap, or e-transfer. Ceramic coatings require a 25% deposit at booking because they hold a full day of the calendar; the deposit is refundable up to 72 hours before.